Terms & Conditions

Terms and Condition of Trade

To the fullest extent legally possible, dealings between ‘The Ultimate Detailer Car Detailing (and each subsidiary affiliate, associated company or customers), relating to equipment, products and services provided or received are subject to the Terms and Conditions of Trade set out herein, unless otherwise stated by us in writing.

Terms and conditions of trade are subject to conditional change at the discretion of The Ultimate Detailer Car Detailing and /or its service providers.
All Service standards are set by The Ultimate Detailer Car Detailing, and carried out by the service provider, in accordance with our company policies. 
Client must provide safe and suitable working environment for the service provider – with access to power and water within 30m of service area, at no expense to The Ultimate Detailer Car Detailing.

Provision of work area in a commercial application is in compliance with reasonable health and safety, management and body corporate  regulations.
The Ultimate Detailer Car Detailing will not be responsible for any accidental personal injury incurred by service provider, public persons or client during or after the service is provided.

The Ultimate Detailer Car Detailing  and its service providers will not be responsible for power loss or surge that may occur at time of service. The client will be responsible for the charges for all or part of service provided if the service is unable to be completed in such circumstance. 
The Ultimate Detailer Car detailing and it’s service providers will not be responsible for vehicle damage, or property theft that may occur at the vehicle location after the service is completed and the service provider has provided the vehicle keys and/ or the invoice to the customer.

The service provider reserves the right to decline a service if the workload for the service is considered to be in excess of that stated by client at time of booking, or will inform the client the service needs to be upgraded accordingly, and notify client of additional service requirements and additional charges if applicable.

The service provider may decline a service if the vehicle is considered unsafe or unhealthy for the service provider, or a suitable working environment cannot be provided to complete service effectively.

The client must advise of any circumstances that may affect the efficiency for the service provider to perform the tasks outlined in the service description within the allocated time. Additional charges may apply if the service is delayed due to these circumstances.

 
Payment Terms and Conditions

The client must pay the full amount stated on the invoice issued by the service provider within the payment terms stated on invoice, and upon signing or providing pin on credit card/eftpos transactions or payment of the invoice the client has agreed that the service has been provided to the clients full satisfaction.

A cancellation fee of 30% of total of invoice will be charged to the client upon failure to notify The Ultimate Detailer Car Detailing of intention to cancel a confirmed booking with at least 24hrs notice.

Fees do not apply for bookings cancelled by The Ultimate Detailer Car Detailing and service provider, due to bad weather, or other unforseen delays. The service provider will provide the client with alternative booking times upon such cancellation. 

The client may refer to the management of The Ultimate Detailer Car Detailing if unsatisfied with any aspect of the service providers performance, professionalism service or attitude. Car Detailing of intention to cancel a confirmed booking with at least 24hrs notice.

Fees do not apply for bookings cancelled by The Ultimate Detailer Car Detailing and service provider, due to bad weather, or other unforseen delays. The service provider will provide the client with alternative booking times upon such cancellation. 

The client may refer to the management of The Ultimate Detailer Car Detailing if unsatisfied with any aspect of the service providers performance, professionalism service or attitude.

Costs of Recovery – The debtor/s shall pay for all costs actually incurred by The Ultimate Detailer in the recovery of any monies owed under this Agreement including recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

 

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